The Ultimate Guide to Technology

The Scope of a Technical Support A technical support personnel may also be called as help desk operator, technician, or maintenance engineer and, basically, its job function is in the monitoring and maintaining of the computer systems and networks within the organization, such that if there are problems, like forgotten passwords, viruses or email issues, the technical support personnel will be the first person that will be asked to troubleshoot and resolve the problem. The nature of the job of a technical support technician is multi-faceted, because it is confronted with so a diverse technical tasks, such as installing and configuring computer systems, diagnosing hardware/software faults, solving technical problems, and these can be easily done over the phone or actual visitation. As technical support personnel in a company, other tasks may include: identifying computer problems and advising on a solution, logging and keeping records of customers’/employees’ queries, analyzing call logs, updating self-help documents, working with field engineers, testing and fixing faulty equipment. Other possible job opportunities could be as an after-sales support for software or equipment suppliers or IT maintenance support for companies that are IT service providers. The training may be tough but the technical support is an enviable job because of its huge demand and, also, opportunities for promotion can be fast, like starting from support role o senior level to team, section, or departmental level, as well as a stepping stone to explore other IT areas, like programming, IT training, technical sales or systems administration.
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The technical support job qualifications are high, since it demands for a strong technical background, as well as acquiring good interpersonal skills, because all these are necessary for application in the following tasks: ability to assess each customer’s/employee’s IT knowledge levels, ability to deal with difficult callers, must be a logical thinker, good analytical and problem-solving skills, has an up-to-date technical knowledge, an in-depth understanding of the software that the customer is using, good interpersonal and customer care skills, and accurate records keeping. All possibilities of landing as a technical support trainee can be achieved with having good grades in English, Math, Science and IT from high school and additional computing or related to computing courses. Due to the constant developments of new hardware and software tools in IT, employers are requiring those in technical support to undergo structured training schemes or they are sent to relevant courses just to stay up-to-date with new technologies.5 Takeaways That I Learned About Technology